A scam targeting Irish home user from a group claiming to be an Indian based company. These individuals appear to be targeting primarily Irish home telephones numbers and from their voice, they sound Indian. The callers are both male and female.
When they call they want to speak to the main computer user in the house, they claim that they are contacting you because of a problem with your computer due to something you downloaded from the internet.
They try to convince you that this is not a sales or marketing call, they are simply calling to help you, so that you will not get in trouble because of the dangerous software that is on you have downloaded.
During one of their call, they want the person to switch on their computer so that they could guide them over the phone to fix the problem. During this call it appeared the they were taking the customer to a website that would produce a report about the problems with the PC.
During another call they claimed they were from Microsoft and were calling to help fix a problem with your windows operating system.
Again in another call the were ringing to help you because the software on your computer had expired and they were going to help you renew the produce.
They are using scare sales tactics to try to get people to pay them to fix the problem. If you agree to accept their help they will ask for your credit card details.
In some of the call the number on your phone display appears as 00253802308, some time it is also hidden.
If you do not let them help, you fix your computer some of their reprehensive get abusive on the phone and use scare tactics or pass very insulting comments.
Be ware this is a scam. Never trust someone who phone you up telling you there is a problem with you Pc and that he can fix it unless you know who that person is.
From what we know so far this scam started a few week ago, but since Saturday 5 Feb this crowd has got really aggressive with their ringing number several time, each time with a different operator on the phone. From speaking to one of the Irish phone companies it appears that many people have fallen victim to this scam so far, and they have a lot of users contacting them with complaint about this Indian company
The country code +253 is Djibouti, Africa. There are several phone companies in Djibouti offering cheap rate call so I suspect that the group running this scam are using the network of one of the phone companies in Djibouti to hide behind so that you can’t trace the call back to its country of origin.
We are seeing an increase in the number of scam coming from groups claiming to be Indian companies. Some of these scam are Indian companies offering SEO and web design service, after you pay your deposit to start the service you never hear from the company again.
Update 8 Feb 2011
Conducting our investigation into this group, we tried to gather some information:
The above information was collected over 3 different calls from this Indian group. During each call a different reprehensive from this Indian company had called the same Irish private home phone trying to use a different sales pitch and gain as much information about the type of computers in that house.
We have other reports where that during some call these agents from this Indian group have been abusive to some Irish people who refused to give them any information.
We also have tried to call the phone number that is displayed on your phone when they call and we get an automated message in French and English saying that this number is not in service.
Update 8 Feb 2011
From conduction, our research into this group it appears that they have been targeting people in the UK, USA, Canada, Australia. Reports across all these countries say that they are very aggressive in their approach.
Their website was supporttoclick.com has now been removed from the internet so they are probably using a different company name or website because their scam has becoming know. Their old website is reports on blogspost.com as been registered to Pecon Software Ltd in India