A scam targeting Irish home user from a group claiming to be an Indian based company. These individuals appear to be targeting primarily Irish home telephones numbers and from their voice, they sound Indian. The callers are both male and female.
When they call they want to speak to the main computer user in the house, they claim that they are contacting you because of a problem with your computer due to something you downloaded from the internet.
They try to convince you that this is not a sales or marketing call, they are simply calling to help you, so that you will not get in trouble because of the dangerous software that is on you have downloaded.
During one of their call, they want the person to switch on their computer so that they could guide them over the phone to fix the problem. During this call it appeared the they were taking the customer to a website that would produce a report about the problems with the PC.
During another call they claimed they were from Microsoft and were calling to help fix a problem with your windows operating system.
Again in another call the were ringing to help you because the software on your computer had expired and they were going to help you renew the produce.
They are using scare sales tactics to try to get people to pay them to fix the problem. If you agree to accept their help they will ask for your credit card details.
In some of the call the number on your phone display appears as 00253802308, some time it is also hidden.
If you do not let them help, you fix your computer some of their reprehensive get abusive on the phone and use scare tactics or pass very insulting comments.
Be ware this is a scam. Never trust someone who phone you up telling you there is a problem with you Pc and that he can fix it unless you know who that person is.
From what we know so far this scam started a few week ago, but since Saturday 5 Feb this crowd has got really aggressive with their ringing number several time, each time with a different operator on the phone. From speaking to one of the Irish phone companies it appears that many people have fallen victim to this scam so far, and they have a lot of users contacting them with complaint about this Indian company
The country code +253 is Djibouti, Africa. There are several phone companies in Djibouti offering cheap rate call so I suspect that the group running this scam are using the network of one of the phone companies in Djibouti to hide behind so that you can’t trace the call back to its country of origin.
We are seeing an increase in the number of scam coming from groups claiming to be Indian companies. Some of these scam are Indian companies offering SEO and web design service, after you pay your deposit to start the service you never hear from the company again.
Update 8 Feb 2011
Conducting our investigation into this group, we tried to gather some information:
- When asked where they got the home phone number they were ringing the agent on the phone claims that it was a lead generated by their lead the. So we asked the question again this time wanting to know how their lead team got the private home number they had rung, according to the agent their lead team has method of gathering phone numbers and potential client details .
- When informed that they were calling private Irish phone number that were not open marketing or sale call the agent tried to claim that their service was not marketing or sales, they were calling people to help them fix problem with their PC.
- We tried to ask them what was their company name, but the agent kept saying we are a service to help people fix problem with their PC and no matter how many times we tried to ask for the company name the agent would not give any name of web site address where we could see some detail of their company.
- When asked where they were calling from the agent claimed they were a company from India.
- We asked how did they know that the house they had called had a PC, and the agent said that nowadays every hours has a PC and internet.
- When asked if they could remove the private Irish Phone number they had called from their database they claimed that this was not possible.
- When trying to find out what problem they were trying to fix, they claimed that it was something bad that had downloaded to our computer through the browser. And they wanted us to go to our computer so that we could do something so that they could connect remotely to our computes
The above information was collected over 3 different calls from this Indian group. During each call a different reprehensive from this Indian company had called the same Irish private home phone trying to use a different sales pitch and gain as much information about the type of computers in that house.
We have other reports where that during some call these agents from this Indian group have been abusive to some Irish people who refused to give them any information.
- One Irish person reported that when she was contacted by this group she refused to give them any info and asked them to remove her phone number from their database. The Indian agent response to here was “will you have sex with me, I to F___ you.
We also have tried to call the phone number that is displayed on your phone when they call and we get an automated message in French and English saying that this number is not in service.
Update 8 Feb 2011
From conduction, our research into this group it appears that they have been targeting people in the UK, USA, Canada, Australia. Reports across all these countries say that they are very aggressive in their approach.
- They inform the customer that they have been recommended by their ISP (Broadband provider) and they work alongside them to provide support by means of remote access.
- They attempt to use ‘scare tactics’ in a bid to get users to sign up for their ‘computer repair’ service with statements along the line of they already know that the user’s computer is infected with malware and would be damaged beyond repair unless the user signs up and allows Support On Click to ‘fix’ the non-existent problem.
- Reports from the USA claims that the software this group get users to install on their PC, will not protect the PC. Instead it will infect the PC with viruses and open back doors allowing hackers access to the PC
Their website was supporttoclick.com has now been removed from the internet so they are probably using a different company name or website because their scam has becoming know. Their old website is reports on blogspost.com as been registered to Pecon Software Ltd in India